There remains little argument that ChatGPT recently became the most popular AI-powered software ever released to the public. A language model developed by OpenAI, ChatGPT provides the ability to generate conversational text on a myriad of topics.
The model crafts a number of text-based formats, including poetry, song lyrics, software code and even long-form articles. Not surprisingly, the introduction of ChatGPT caused many current workers to worry about the future of their jobs. However, the generative AI technology used to power this chatbot offers the potential to actually make employees more productive. So let’s take a look at the possible impact of ChatGPT and similar tools on the modern business world.
Can ChatGPT Transform Businesses?
Intriguing Use-Cases For Generative AI Abound
Needless to say, a myriad of use cases for ChatGPT and similar tools exist in multiple business sectors. For example, expect those awkward chatbots currently used in customer service to get a significant upgrade. This use of generative AI provides the ability for human CSRs to focus on the most critical service requests.
Additionally, Microsoft – a significant investor in OpenAI – integrated ChatGPT into its Bing search engine. After all, generative AI tools also boast the ability to understand complex human language requests, including search queries. Interestingly, this potential led Google to declare an internal alert. That offers little surprise considering online advertising remains the company’s major source of revenue.
Other use cases relating to the use of language and communication in business offer intriguing potential. Consider an HR tool used to communicate with candidates during a job search. It provides the opportunity for the HR team to focus on personal interaction with the top candidates. The generative AI tool gets used to schedule interviews and to communicate with candidates not chosen for interviews.
AI Making Employees More Productive
Once again, it becomes important to emphasize generative AI exists to make humans more productive. This concept applies to both the business world, as well as our own personal lives. In the latter case, humans quickly took to Siri, Alexa, and other voice-activated personal assistants. Expect generative AI to make these tools more helpful, effective, and – of course – more conversational.
Expect generative AI’s effect on the business world to be truly revolutionary. The potential opportunities might end up placing it next to the Cloud and smartphone as impactful technologies. Any smart business need to start exploring applications for gen AI as soon as possible.
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