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We are a rapidly growing software technology company that still embodies a small start-up culture. Our primary customers are global custody banks, asset servicers and institutional asset managers. We are hiring a Boston-based, collaborative, tech-savvy DevOps Engineer to be responsible for monitoring, troubleshooting, supporting ongoing development efforts, and improving the company’s production services.

What will you do?
●   Analyze customer problems, identify root causes, and prioritize and dispatch support flow (including escalation management).
●       Take full ownership of Production service including deploying new releases/hotfixes to production and monitoring.
●       Handle technical escalations, troubleshooting, and resolving complex technical issues beyond Tier 1 level support.
●       Triage bugs, quickly identifying and prioritizing bugs, and working with developers to resolve them.
●       Maintain comprehensive product and support process knowledge.
●       Support customer integration and 3rd party tools
●       Monitor the performance of the organization’s technology infrastructure.
●       Automate tasks and processes related to software delivery. (Pipelines).

●       Ensure compliance with industry regulations.
●       Collaborate effectively with other teams within the organization (R&D, CS, Tier1).

●       Experience in supporting SaaS applications as DevOps or TechOps support
●       Experience with DevOps tools and technologies –

  •   3y Proven experience with Kubernetes & Dockers
  •   3y Proven experience with AWS/Azure in a production environment experience in scripting language (Bash / Python)
  •   Experience with databases, such as Kafka, Spark, Cassandra, ElasticSearch, and Redis
  •   Extensive experience with CI systems (AzureDevops advantage) and Git
  •   Experience with at least 1 IaC language such as AWS CDK, Cloudformation, Azure BiCep

●       Experience with CI/CD pipeline automation.
●       Demonstrated ability to adapt, context switch and cope with operational challenges.
●       Being result-driven, demonstrating problem-solving abilities and analytical skills
●       Minimum 3 days a week onsite in our Boston office on the 128 beltway
●       Employment authorization in the US is required (no VISA sponsorship)